privacy

this is the whole list. there is nothing behind it.

what is stored

per ticket: your email address, the subject, the text of every message in the thread, and the times. that is all.

what is not stored

your ip address, your user agent, the page you came from, your location, and attachments. a mail with attachments keeps one line per file (name, size, type) and the files are dropped.

cookies and scripts

no cookies on these pages. no analytics, no web fonts from elsewhere, no captcha service. the spam check on the form is a small calculation your browser does itself.

how long it is kept

a closed ticket is deleted 90 days after it was closed, together with its messages. spam is deleted 7 days after it arrived. staff can delete a single ticket at any time, and there is no undelete.

who else sees it

mail to help@ passes through Cloudflare Email Routing. replies pass through our outbound mail provider, which will be named here once it is chosen. these pages run on Cloudflare, which sees page requests the way any host does.

your link

the receipt mail holds a link to your ticket. the link is the only key to it, so anyone who has it can read the thread and reply. do not forward the receipt if you do not want that.